This privacy policy (hereinafter the “Policy”) outlines how 9331-9697 Quebec Inc. (The Medical Clinic La Patrie) collects, uses, communicates, stores, and destroys your personal information. For ease of reading, we will use the expressions “we” or “the clinic” from time to time in the Policy.
We may provide you with additional information regarding the processing of your personal information in certain cases when collecting your personal information. We may also obtain your specific consent in certain cases regarding the collection, use, communication, and storage of your personal information.
The Policy applies to personal information that we collect, regardless of the method, whether it be in person, by phone, or through our website.
By accepting this Policy or providing us with personal information after having had the opportunity to consult the Policy or any other supplementary notice, you agree that your personal information will be processed in accordance with the Policy and the supplementary notice.
Here are our complete identification details:
9331-9697 Quebec Inc. (La Clinique Médicale la Patrie)
419 Rosemont Blvd, Montreal, H2S 1Z2
Please feel free to contact our Privacy Officer if you have any questions or comments regarding the Policy, how we handle your personal information, or to exercise your rights concerning your personal information.
You can reach our Privacy Officer by email at:
management@cmlapatrie.com
or by mail at the address mentioned above.
Within our clinic, we have assigned roles and responsibilities as follows:
We provide training and awareness to our staff and professionals (including our students and interns) through the following activities:
In this Policy, the following terms are defined as:
“Privacy Incident” means (i) unauthorized access to personal information by law; (ii) unauthorized use of personal information by law; (iii) unauthorized disclosure of personal information by law; or (iv) the loss of personal information or any other breach of the protection of such information.
“Personal information” means any information that concerns an individual and allows, directly or indirectly, their identification.
Prospective patients who contact us to schedule an appointment and current patients
How do we collect your personal information?
|
● Through email communication
● Through our contact form on our website ● Through notes taken in the patient’s record by the consulting healthcare professionals ● Through faxes received from pharmacies or external healthcare professionals to our clinic |
What personal information do we collect?
|
● Full name
● Date of birth ● Home address ● Phone number ● Email address ● Health insurance number ● Consultation notes ● Laboratory and imaging reports |
From whom do we collect your personal information?
|
● Through notes taken in the patient’s record by the consulting healthcare professionals
● Through faxes received at the clinic from pharmacies or external healthcare professionals |
Why do we collect your personal information?
|
In relation to our services:
● Verify the identity of your patients ● Provide services to your patients and clients ● Administer your patients’ records ● Respond to requests and inquiries In relation to our operations: ● Administer our computer systems ● Administer our website |
What happens if you do not consent to the collection of your personal information?
|
● We may not be able to properly identify you as our patients
● We may not be able to adequately respond to your questions |
Who will have access to your personal information?
|
● Front desk and administrative staff
● Nurses, doctors, and treating specialists ● The pharmacist affiliated with the GMF for treatment support |
How will we share your personal information with third parties?
|
Your information will be communicated by fax or email to the requesting third party upon the patient’s request. |
How long will we retain your personal information?
|
Personal information will be retained as long as the patient is under the care of a clinic professional. |
Where will we store your personal information? | We keep your information in your digital record in the Medesync software.
Any paper document containing confidential information is scanned into the patient’s record and then securely destroyed using the Shred-it service. |
For Employees and Job Applicants Applying to Our Clinic
How do we collect your personal information?
|
● By phone
● Through email communication
|
What personal information do we collect?
|
● Full name
● Date of birth ● Home address ● Phone number ● Email address ● Health insurance number ● Social insurance number ● Banking information
|
From whom do we collect your personal information?
|
From the employee
|
Why do we collect your personal information?
|
● Verify the identity of our employees
● For payroll processing
|
What happens if you do not consent to the collection of your personal information?
|
● We may not be able to pay you
● We may not be able to hire you
|
Who will have access to your personal information?
|
Members of the administration
|
How will we share your personal information with third parties?
|
Your information will be communicated by fax or email to the requesting third party upon the employee’s request.
|
How long will we retain your personal information? | During the entire employment period and for a period of 5 years following the end of employment.
|
Where will we store your personal information?
|
We keep your information in your digital record in the Nethris software and in a Google Drive folder accessible only to clinic administration members.
|
Software Name | Supplier Name | Utility | Update Schedule |
Medesync | Telus Health | Patient Record Management | Real-Time |
Dialpad | Dialpad | Call Management | Real-Time |
Nethris | Nethris | Employee Record Management | Real-Time |
We follow security standards in our industry to protect the information we collect and receive. Specifically, we implement appropriate physical, technical, computer, and administrative protection measures to safeguard your personal information against a privacy incident.
Despite these measures, given the inherent risks associated with the use of computer systems, we cannot guarantee the security and confidentiality of the information you transmit to us, and you do so at your own risk. If you have reason to believe that personal information has been compromised, please contact us using the contact information provided in Article 1 of the Policy.
We may disclose personal information we hold to protect an individual or a group of individuals when there is reasonable belief of a serious risk of death or serious injury, including incidents such as disappearances or acts of violence, including suicide attempts, that threaten the person or group, and the nature of the threat requires urgent action.
The information may then be communicated to the person(s) exposed to this risk, their representative, or anyone capable of assisting them. Only the information necessary for the purposes of the communication will be disclosed.
We may also disclose information to the Director of Criminal and Penal Prosecutions or to a person or group responsible for preventing, detecting, or prosecuting crime or violations of laws when the information is necessary for the prosecution of an offense under applicable Quebec law.
Finally, we may disclose information to a police force when it is necessary for planning or executing an intervention tailored to the characteristics of a person or situation, in one of the following cases:
Your personal information may be transferred outside of Quebec.
The law grants you various rights regarding your personal information. You have the following rights:
To exercise any of these rights, please contact our Privacy Officer as indicated in Article 1 of this Policy.
The company does not store any cookies permanently. Only a temporary cookie is used during your visit to our site to improve the performance of certain functions. You can deactivate your cookies through your web browser. However, this deactivation may have the effect of restricting certain functionalities of our website.
This Policy does not apply to third-party websites, pages, or applications that can be accessed through our services, and we are not responsible for such third-party services.
If you follow such links, these third-party websites or services likely have their own privacy policies that you should review before submitting your personal information.
We may, from time to time, amend the Policy to reflect changes in our business processes or in the law.